❓ Frequently Asked Questions (FAQ)
Your guide to shopping at Bikers Stop Rawang — from helmet advice to payment plans and shipping info.
️ Orders & Shopping
Q: How do I place an order on Bikers Stop Rawang’s website?
To place your order:
Click “Add to Cart” on the product page.
Click “Checkout” when you're ready to pay.
Login to your account (or register if you're new).
Confirm your shipping address and select your shipping method.
Choose your payment option.
Agree to the terms and click “Confirm Order” to complete your purchase.
Q: Can I cancel my order after placing it?
Yes, but only if the order is still in "Pending" status.
Email us at [email protected] with the subject “Request to Cancel Order”.
⚠️ Orders that are already shipped or in transit cannot be cancelled.
Q: I forgot my account password. How can I reset it?
Click “Lost Password?” on the login page, enter your registered email, and follow the instructions in the verification email to reset your password.
Payment & Installment Options
Q: What payment methods are available at Bikers Stop Rawang?
We accept:
Credit/Debit Cards via SenangPay
Buy Now, Pay Later via:
Atome
Grab PayLater
Shopee PayLater
Moby Islamic PayLater
Ahapay Later
After payment, please send us:
Bank Name
Date & Time of Transfer
Reference Number
Total Paid
Order Number
Send to: [email protected]
Orders will only be processed once payment is confirmed.
Q: Can I pay in instalments for helmets and gear?
Yes! Choose Atome, Grab, Moby Islamic, or Shopee PayLater during checkout for flexible instalment options — even without a credit card.
Shipping & Delivery
Q: How long does delivery take?
Domestic (West Malaysia): 1–2 working days
International: 1–3 weeks depending on location
We use trusted couriers for fast and secure delivery.
Q: Do you offer helmet delivery in Selangor or Kuala Lumpur?
Yes, we ship daily to all areas in Selangor and KL, including Rawang, Shah Alam, Klang, Ampang, and beyond.
Q: What is your return policy?
We accept returns for sizing issues or manufacturing defects. Contact us within 3 days of receiving your order. Helmets must be unused with all tags and packaging intact.
Helmet & Riding Gear Advice
Q: Are your helmets SIRIM certified?
✅ Yes. Most helmets we sell — including HJC, NHK, Zeus, Origine, KYT — are SIRIM-approved and comply with Malaysian safety standards.
Q: How do I know my helmet size?
Use a soft tape measure around your head, just above your eyebrows.
Then refer to our Helmet Size Chart or WhatsApp us for sizing help. We offer in-store fitting in Rawang too!
Q: Which helmet is best for Malaysian weather?
Helmets with good airflow, removable liners, and sun visors are ideal. Popular picks:
HJC C91
NHK R1
ARC Ritz
These models are built for tropical riding conditions.
Q: What’s the difference between full-face, open-face, and modular helmets?
| Type | Features | Ideal For |
|---|---|---|
| Full-Face | Max protection, aerodynamic | Long rides, touring |
| Open-Face | Lightweight, open air | City riding, short trips |
| Modular | Flip-up chin guard | Versatile riding |
Visit Us
Q: Where is Bikers Stop Rawang located?
We are located in Rawang, Selangor.
Visit our Google Maps Location or check the Contact Us page for directions and business hours.
Q: Can I visit your shop to try helmets before buying?
Absolutely! We encourage walk-ins so you can test fit, ask questions, and feel confident before you buy.
Q: What currency is used for purchases?
All transactions on our website are made in Malaysian Ringgit (MYR).
Still Have Questions?
If your question isn’t answered here, please WhatsApp us or email:
[email protected]
Chat with us on WhatsApp